Samsung Galaxy devices are enabled with Samsung Knox Guard security features to protect your device and assets from fraud, theft, and data loss.Your device may be automatically locked due to:

1. Late or non-payment of monthly subscription.

2. Removal of primary SIM card used at time of initial device setup.

3. Device is disconnected from the internet for an extended period of time.

To unlock device, customer can resolve the issue by making payment, reinserting original SIM card, or contacting Cinch customer support via our Whatsapp at +60 11-2680 2668 or send us an email at support@cinch.my.

• Choose your device at samsung.cinch.my

• Select the preferred device, subscription period and add to cart

• Create an account and verify your identity through SumSub and click proceed to order

• Finalise payment and delivery details and submit order

• Check your email to receive updates on your order status

• Receive the device at your doorstep!

Cinch subscriptions are currently available to individuals aged 18 years or older with: - Malaysian Citizens (MyKad holders).

As part of our verification process, all customers must complete an identity check (via MyKad, or MyTentera) through SumSub and a credit check through our Credit partners.

If you have any further questions, please do not hesitate to contact our customer support via Whatsapp at +60 11-2680 2668 or send us an email at support@cinch.my. We will get back to you within 1 working day.

We only use your data to manage your relationship with Cinch and our services. Through Singpass we receive standard-format personal data including income information. We only use privacy and encryption protocols that are approved by Singpass. We take data privacy extremely seriously. For full details on how we protect and manage your data, please refer to our privacy policy.

We accept Direct Debit, Visa, MasterCard or American Express card. We do not accept any prepaid cards.

To determine your eligibility for other devices, we consider your credit limit with us. We’re currently working on improvements to make your credit limit information more readily available. Unfortunately, I cannot access or share that information with you at this time.In the meantime, feel free to browse our Samsung products on samsung.cinch.sg! You might find something fantastic there.

Cinch prioritizes your privacy. We do not monitor your personal data, including photos, videos, messages, or calls. Your privacy is of the utmost importance, and we are committed to keeping your information secure.We understand the importance of data security, and we want to assure you that this policy has not changed. We have never accessed your data, and we will never do so in the future.

Yes, you can potentially use your phone overseas! However, there are a few things to consider: International roaming charges: Most phone plans don't cover data, calls, and texts abroad. Using your phone overseas without an international plan can lead to high roaming charges.Here are some ways to stay connected overseas without breaking the bank:Contact your carrier: Ask about international roaming plans or add-ons for your specific destination. Purchase a local SIM card: This allows you to use a local phone number and potentially cheaper data plans. For using an international SIM card with your device, we recommend inserting it into slot 2. Use Wi-Fi calling and messaging apps: Many apps like WhatsApp and Viber allow free calls and texts over Wi-Fi networks.

You should be able to download any applications compatible with the rental device! We aim to provide open access for app downloads.

However, there could be some unforeseen circumstances that might limit downloads, such as:

Storage limitations: The rental device might have limited storage space, restricting the number of apps you can download.

Security protocols: Certain apps might not be compatible with the device's security settings for safety reasons.

If you encounter any issues downloading a compatible app, please don't hesitate to contact our friendly customer support team. They'll be happy to assist you!

We’re working hard to bring you a feature that will allow you to easily update your profile information directly!

In the meantime, our friendly customer support team is happy to help. Just reach out to them, and they’ll be happy to update your information for you.

At Cinch, we’re all about giving you access to the latest tech without the commitment of buying. We offer a variety of electronics for rent, from top-of-the-line smartphones and laptops to smartwatches and even gaming consoles! Plus, when your rental term ends, the choice is yours! You can purchase the device you’ve been renting to keep it, or simply return it and choose something new.

We are located in Singapore.

No problem! If you decide to cancel your recent order, you can return the product within 3 days of receiving it. To be eligible for a full refund, the product must be in its original packaging and good condition. Thinking about a change after the 3-day return window? We understand. However, any requests to end your subscription early or switch to a different model will be considered an early upgrade. This means an early termination/upgrade fee of RM350 will apply.

Ready to purchase your rental device? Head over to the ‘Manage Your Account’ tab and look for the ‘Buy’ option. The full purchase price for the device will be clearly displayed there.

Absolutely! We’re happy to answer any questions you have about rental requirements. However, it’s important to note that the specific requirements may vary depending on the device you’re interested in renting.

Here’s what we can do to help:

Tell us which device you’re interested in: With that information, we can provide you with the exact rental requirements for that specific device.

Ask us general questions: We’re happy to answer any general inquiries you might have about our rental process, like minimum credit score requirements or damage deposit amounts.

All our device subscriptions come inclusive of standard accessories. Unless otherwise stated, we do not currently provide any additional accessories such as screen protectors and phone cases.